행정의 문턱을 낮추는 과천의 도전: 민원 혁신과 안전한 도시를 향한 발걸음 > K-wave Trends

The 'Civil Complaint Manager System' introduced by Gwacheon City is a groundbreaking experiment aimed at resolving the chronic frustration of handling complex civil complaints that citizens have been experiencing. Until now, for matters that required cooperation from multiple departments, such as building permits or various permits, it was a huge inconvenience for the complainant to have to personally visit each department to check the progress. In order to overcome this inefficiency, the city assigned a level 6 team leader-level civil servant with extensive administrative experience as a civil affairs manager. They serve as a control tower that oversees the entire process, from the complaint reception stage to inter-departmental consultation and coordination, and guidance on the final results. This pilot operation, which will run until October, will go beyond simple process simplification and will be an important test bed for establishing a citizen-centered one-stop administrative service.

In addition to improving the efficiency of administrative services, another axis that Gwacheon City is focusing on is the advancement of the city safety management system. Recently, as large-scale maintenance projects and new city development, including Knowledge Information Town, have been actively carried out, thorough safety inspection of construction sites and infrastructure has emerged as a top priority for city management. City officials, led by Mayor Shin Gye-yong, are making every effort to close safety gaps by directly inspecting infrastructure directly related to citizens' lives, such as public facilities, bridges, and cultural and sports facilities. In particular, by using safety accident cases from other local governments as a lesson, we are showing our determination to discover risk factors in the dismantling and demolition process in advance and to carefully supplement vulnerabilities in the handover process of new facilities.

As cities grow, the importance of basic administration such as tax revenue management also increases. Gwacheon City recently laid the foundation for stable financial management by imposing approximately 2.1 billion won in regular automobile taxes in June. This is not just an act of collecting taxes, but is also an indicator of population growth due to recent moves into knowledge and information towns and the steady upward trend in the number of registered vehicles. The city is encouraging citizens to conveniently pay taxes through various non-face-to-face payment methods such as Wi-Tax and simple payment apps. Since these tax revenues are used as a valuable resource for urban development and residents' welfare, it is most important to create a virtuous cycle in the local community through faithful payment.

In addition to administrative achievements, Gwacheon City is also making cultural and educational efforts to strengthen the solidarity of the local community. The 'Family Walking Competition' hosted by the Wonmun-dong Sports Association provided a venue for residents to communicate with neighbors and enjoy a healthy leisure culture, and the puppet show commemorating Oral Health Day held at the public health center realized the educational value of instilling good lifestyle habits in children. These actions show that cities are evolving beyond simple residential spaces into living spaces where citizens connect with each other and share a sense of community. Ultimately, city management can be completed when administrative efficiency such as civil complaint handling, safety of infrastructure, and cultural support that enriches the daily lives of residents form the holy trinity.